Our Passion is buildings, we know how they work and we understand the synergies between the services, the people, and the structure.
We started our business for several reasons, as you’ll read below; our genesis was motivated by being witness to thousands of dollars wasted, of the owners money, which was completely unnecessary.
We knew there were huge inefficiencies and misunderstandings in the operational process of a commercial building, leaving returns behind and costing owners opportunities both directly and indirectly.
Effective Technical Services Maintenance means reducing or negating false economies wherever possible; all too often, a lack of understanding about the commercial building as a holistic system bear witness to poor economic decisions, which ultimately, effects the opportunity to negotiate an increase in rent form the tenants, which in turn effects Building Performance.
We Started life serving the commercial building industry offering automated energy and building management control systems, both private and open tender, both in construction and buildings in operation.
Our expertise in making building work as a holistic, seamless, single system, connecting all the components, making them work together and then monitoring and measuring to ensure the systems worked for the people, the owner and the community, built the foundations to offer a decent property management company.
Balancing energy costs with maintenance, maintaining or improving the valuable NABERS assessment, and delivering an indoor environment with fewer complaints from the tenants, is a core deliverable.
Improving Tenants retention, improving the “value for money” or “ROI” on the outgoings, effective and proactive building management and monitoring the overall building performance, to deliver tangible results.
We knew we could provide a more effective Technical Services Maintenance service than our competitors for a few simple reasons, including:
The quality of being honest and having strong moral principles:
The state of being whole and undivided:
The condition of being unified or sound in construction:
Our Goal is to build strong client business relationships for the long term.
We invest in our clients with systems, diligence and tangible outcomes, year after year, with measurable improvements, adding value to the asset.
Its cliché, it’s also integral to doing business with the same clients year after year, in long term business relationships.
Concise, deliberate and prompt communications ensures disputes are minimized and business opportunities maximized.
Commitment to our values, our passion, our clients and our people.
How Ever beautiful the Strategy, you should occasionally look at results……
measure what is measurable, and make measurable what is not so
It is simple enough, but not all our competitors do it.
Our key offering, our key point of difference is in the results we obtain for your property.
We offer improvement over time in deliverables such as value, costs, energy consumption, sustainability, tenant retention, rent returns, resource costs, and overall outcomes of the asset.
Key Measurable opportunities include Nabers assessments, Energy Audits, Power bills, lease renewals, tenant feed back surveys, maintenance repairs versus preventative maintenance costs, breakdowns, water bills just to name a few.
The bitterness of poor quality remains long after low pricing is forgotten.
Eleven opportunities for improvement to increase the overall performance of an asset include:
Our business Philosophy is based upon understanding your building and understanding your objectives first. We can then offer a meaningful solution which garnishes tangible results.
Every Commercial Building is viewed as an independent Business
The investment our clients initially undertake when they buy into a property is taken with the utmost of due care and diligence to ensure an outcome all stakeholders will embrace.
We appreciate all the considerations must ensure a profitable outcome, its a business. Our expertise is specialized to assist to secure and improve that outcome, based on effective property management.
Our view begins with consultation with you to understand your objectives, short term or long term, we work together with your goals. We work with key objectives for improvements and returns in your investment in your property and your investment in us.
Technical Services Maintenance, Systems integration coupled with Sustainability, Strategic plans and effective Maintenance services provides a holistic and effective plan with one point of responsibility.
Coordination, control, and verification of the property management processes includes the observation of legislation and statutory requirements, zero work place injuries targeted for on site with our Workplace Health And Safety, implementation of sustainability strategies based upon audits and assessments on site, coordination of maintenance agreements to incorporate sustainability strategies and continued measurement and verification processes to ensure objectives are on track.
JBS&G Australia Pty Ltd occupies a whole floor tenancy with additional car parking and basement storage within 50 Margaret Street Sydney NSW. Nigel Wraight of Wraight Property (now Forte Asset Services) has been our building manager for over 12 months. JBS&G has held this tenancy for approximately 5 years and during this period have had two previous building managers. Nigel has delivered by far superior services when compared to the previous managers. He is responsive and attentive to any queries or concerns in relation to building facilities, contractors or other tenants. Issues have been effectively closed out in appropriate time frames and where alternative arrangements have been required, Nigel has taken the time to work with our business to develop the best achievable outcomes. JBS&G has completed minor office fit out activities during the last six months that required access to services in the ceiling of the tenancy below us. Nigel worked through issues associated with the existing infrastructure and facilitated access to other tenancies without issue on our behalf to ensure minimal disruption to our contractors and to the tenancy below. Nigel is always polite and courteous to all our staff and takes the time to listen and work with us should there be any concerns that require to be addressed with facilities, access or our staff.
Forte has been providing building management services for the Fairfax Data Center at Pyrmont for the past five years. They have provided and designed the BMS system to alert my staff to issues with environmental systems and escalate these in a timely fashion to senior staff at Fairfax. Over the years, the system has continually evolved and been developed to suit the requirements of our business, and Nigel has proven to be both capable and flexible in delivering a quality service and product.
You’ve been fantastic during this whole process and very thorough.
Forte Asset Services took over the management of the building we were a tenant in , a couple of years ago. They Immediately set about introducing themselves and getting to know the tenants, which came as quite a pleasant surprise. They are very professional and easy to deal with and were proactive in ensuring that our needs are met. Even though we are only a small tenant, they were very responsive to our occasional requests and made us feel valued as a tenant. Certainly, makes us feel that we are getting more value than just an empty office space for our Rent.
The Knowledge, expertise, technical diligence and attention to detail which “Wraight Property” (Now Forte Asset Services) bring to the table a competent and unique solution which gives us every confidence that we are in safe hands. Results include: Managing Annual Fire Safety Statement (AFSS) issues and ensuring certification, (this is an annual challenge because of the corrosive environment) Organizing and documenting an elevator service agreement tender for four sites into a single contract Organizing and documenting our Carbon Monoxide sensor servicing into a single contract across three sites Sourcing a decent mechanical services contractor (This has been a challenge in the past) Reducing our staff time involvement on the site Reducing our risk exposure for safety issues and energy consumption Monitoring the site effectively to ensure any unforeseen issues are promptly dealt with in an expedient and professional manner. Documentation is thorough, if not extensive, “Forte” provide us with photos, vendor originals, including invoicing, and investigative resources information when required. Nigel Wraight, as the Director of the company, is professional to deal with and provides our management team with effective and diligent communication. We are happy to recommend “Forte” to serve for your property services, especially if you have technical challenges on site.
Nigel, I first would like to say thank you for all your work on the Melbourne project and also to inform you I passed on your details to the JLL Sydney team. There a slightly different scope and meter so if you review please feel free to send email. Thank you again and it was a pleasure to work with you. SK Deputy Account Executive ABM Facility Services http://www.abm.com April 2012
We have been Tenant at Level 9, 50 Margaret Street for the past 3 years.
Wraight Property have been managing this building for the past few years and we have been very impressed with the professionalism of Nigel Wraight, His go to attitude and happy disposition. Nothing is ever a problem, no task too big or too small.
He Manages the building with a tight rein without being dictatorial. Since I have been with Key Pacific we have been in a few buildings - A Grade & B Grade - none have run as smoothly as 50 Margaret Street.
"I have found Wraight Property (now Forte Asset Services) to be highly responsive and always willing to resolve any tenancy issues as quickly and economically as possible, all of which are rare characteristics for property managers in city buildings. They are able to provide more personalized maintenance and responsiveness than large national and multi-national manager. It has bee a substantial improvement from other larger property managers that have previously run the building. I would recommend Nigel and his team for our commercial properties."
We have just finished our lease of the premises at 50 Margaret Street after a period of Five years. For Much of that period the building manager was Nigel Wraight of Forte Asset Services (Formally Wraight Property). In many buildings dealing with the building manager can be an event to be avoided. I can happily say that in the case of 50 Margaret street we have no such issues. We did not have any concerns in the building but whenever anything arose Nigel was easily contacted, and any problem was remedied without delay and in an efficient manner. He did a great job which is in market contradiction to the experiences we have had in other buildings. Of particular significance is the assistance he gave s when we left the building in terms of identifying delivery personnel and arranging access to the loading zone. A difficult job was made very easy. We enjoyed 50 Margaret Street and our departure was for reasons other than the building. There is no doubt that the pleasant nature of our stay was in no small way contributed to by the pleasant and efficient work of Nigel. Managing Partner Stikeman Elliott (SYDNEY) LLP
Forte has been proactive in the buildings energy usage with the property energy consumption steadily declining for the past 12 months. The company’s open communications and pro-activitly to improve energy conservation while maintaining indoor environmental conditions has the building performing well above similar buildings of this type in the North Sydney CBD. HFM would highly recommend Forte Asset Services based on the performance at 75 Miller Street, North Sydney.
Thanks for your on-site support during these turbulent times with the CRAC units,
I feel like we have a good partnership going